e等公務園+學習平臺
The Art of Effective Communication《解答》
01Mark was so angry with his boss. If you are in the adult ego state, how would you respond to him? (Single-answer question）
- AYou look very angry. Are you O.K?
- BHe sounds like s sly person. Be careful!
- CProbably, you could try this way to negotiate with him.正解
- DThat was really mean to do so.
02Peter: This process is too time-consuming. It must be changed.Cris: I know it! I also consider the alternative.In thiscommunication, what is Peter's ego state?(Single-answer question）
- ARebellious child ego state
- BAdult ego state
- CCritical parent ego state正解
- DFree child ego state
03What would you say if you are in the child ego state?
- AHe looks ridiculous.
- BAre you proud of me?正解
- CThat's fantastic!正解
- DI'll do it my way!正解
04According to four keys to improve communication, what can you do to adjust you communication style? （Multiple-answer question）
- AStrive to keep winner position正解
- BPay attention to the way of communicaiton正解
- CPerceive others正解
- DFocus on yourself
05What description does it obviously show that the communication is influenced by intention?（Multiple-answer question）
- AI am trying to irritate you.正解
- BThe weather is very hot.
- CI feel so sleepy.
- DI intend to find the faults with you.正解
06What are the nonverbal behaviors? (Multiple-answer question)
- ASpeak with the condescending tone正解
- BFrown正解
- CSaid impatiently正解
- DSullen silently正解
07What are the good charges in the communication?(Multiple-answer question)
- AI objected to what you said.
- BIt's awfully good!正解
- Cshow your smile to the person正解
- DWith exciting tone正解
08Sally: Let's overcome the setbacks together.Holly: I feel confident about us. Based on our experiences, we can find someway to work through it. What kind of life position are they in?(Single-answer question)
- AWinner position正解
- BOne-down position?
- COne-up position
- DAlienated position
09What kind of communication can be sorted into crossed transaction?(Multiple-answer question）
- AA: I want to travel all around the world by bike. B: It is a weird idea.正解
- BA: What is 40 divided by 10?B: The answer is 4.
- CA: Please be on time.B: Well... I am a busy person.正解
- DA: You feel exhausted, don't you?B: Thank you for understanding.
10What kind of verbal expression is used in the child ego state? (Single-answer question)
- ASpa is so comfortable.正解
- BWhat is the reason of the problem?
- CDon't be sad.
- DWhat a lousy movie!
11When you talk to someone, you observed that she was worried and tense from what she said. What is the factor thatinfluences her communication?(Single-answer question)
- AIntention
- BPersonal history
- CInternal factors正解
- DNone of them
12Christie says "It is a good idea to be a volunteer in the non-profit organizations." to Matt.If Matt is in the one-down position, do you think how Matt responds to her? (Single-answer question)
- AI think it is a silly idea.
- BIt sure is. Is there something good for me?
- CI don't have time.
- DI have nothing to make the contribution.正解
13What are the factors that influence people's words in the communication process?(Multiple-answer question)
- AIntention正解
- BPersonal history正解
- CTypes of questions
- DInternal factors正解
14Ruth: I can't fix the problem by myself.Dennis: I have taught you many times. Can't you ever learn?It is a crossed transaction. If you were Dennis, how would you improve your communication? (Single-answer question）
- ANever mind.
- BIt is not difficult at all.
- CProbably you don't have this talent.
- DIt's O.K. Let me show you again.正解
15What are the features of complimentary transaction(Multiple-answer question)
- Apredicted response正解
- Btense正解
- Csarcastic
- Dunpredicted
16way we think and communicate with others is deeply influenced by the discipline of our parents and authority in the childhood. (True or False)
- ATrue正解
- BFalse
17Mrs. White: My child is disabled. What should I do?How would you respond to her if you are in the winner position? (Single-answer question)
- AI am sorry for your fortune.
- BI believe that with the suitable educaiton, your child can still have good development.正解
- CDid you have any bad habits when you carried the baby?
- DOppositely, my child is talented.
18Mark: Why don't we park the car in that spot?Dennis: No way. The space is too small. I don't want to have the kiss withanother one while backing the car. Mark: How about parking in the parking lot? It is much safer.Dennis: That's too far. We just drive around here to try our luck.What kind life position do you think that Dennis is in?(Single-answer question)
- AAlienated position正解
- BOne-down position
- COne-up position
- DWinner position
19You are so childish. (Said sarcastically)B: Come on! It's fun. (Said hilariously)This is the ulterior transaction. (True or False)
- ATrue正解
- BFalse
20Rachael: Ouch! I cut my finger. It is bleeding! How would you respond to her from your nurturing parent ego state? (Single-answer question)
- AYou should be careful! (Said impatiently)
- BIt must be hurt. Let me put the bandage on it.正解
- CWhy did you hurt yourself?
- DI don't want to see the blood.